Refund policy

You can always contact us for any refund or return question by emailing sales@fiberrhythm.com or by calling us at (503) 236-7318.

Physical Merchandise 

We have a 30-day return policy for regular merchandise, which means you have 30 days after purchasing your item to  request a return.  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Items that meet these requirements will be refunded the full purchase price, less any shipping charges.

Please note that yarn sold in skeins or hanks are not returnable if they have been wound into balls.

Exceptions / non-returnable items

Certain types of items cannot be returned or refunded. These include, but are not limited to, the following: (Please note that we have had to expand our list of non-returnable items)

  • Yarn that has been wound

  • Any item not in its original packaging

  • Sale / clearance items

  • Knitting needles and crochet hooks, including sets

  • Bags and Accessories

  • Books, patterns, and magazines

  • Gift Cards

  • Special / Custom orders

  • Large Equipment: Knitting Machines, Looms, and Spinning Wheels

  • Digital Products (such as online courses or digital patterns).

Please get in touch if you have questions or concerns about your specific item.

Shipped Items

Damages and issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. When damage has occurred during shipping, we will request that you place a claim with the shipping service. We can help you through this process, so contact us as soon as you can.

How to Return shipped items

To start a return, you must first contact us (contact info at the beginning of this policy). If your return is accepted, we will ask you to ship the returning items to the following address: 2505 SE 11th Ave STE 119, Portland, OR 97202 at your own cost. Upon receiving the package and approving, we will issue your refund.

Returns - Portland area

If you are local to our shop in SE Portland, Oregon, simply bring your item in with you along with your receipt. We will inspect the items you are returning and upon acceptance, we will issue your refund.

Issuance of Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, we will request the refund from our payment processor, Shopify, within 3 days. 

Please keep in mind that after the processing time with Shopify,  it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us.

If you would prefer to be issued your refund to Store Credit, please notify us before we process your return/refund. Store Credit is normally available immediately and is available for one year from issuance. After one year, store credit will expire. 

Digital Products

Digital products, as they are delivered immediately upon payment, are not eligible for returns or refunds.

Classes and Workshops

Refunds for classes and workshops depend on the type of class (private lesson, or pre-scheduled group class) and if the cancellation occurs with enough time for us to fill your time-slot with another student.

Private Lessons

Private lessons can be for single individuals or for a group that registers together. The following applies in both cases.

We allow students to reschedule private lessons they have purchased instead of requesting a refund. However, we encourage you to cancel your class instead of rescheduling if the following apply:

  • You have already rescheduled your lesson at least once

  • Your rescheduled date is more than 3 months since your originally scheduled lesson

Refunds will be requested for you as long as the cancellation request is 3 days or more before your latest scheduled lesson.

Class Fee Forfeitures

Refunds will not be approved if the cancellation request is received closer than 3 days to the private lesson date.

Students who do not show up for class forfeit the fee.

Prescheduled Group Classes

Prescheduled Group Classes have a minimum number of students. We will cancel any class that does not meet the minimum. Our go/no-go decision is usually made 2-3 days prior to the scheduled class. If we must cancel a class due to low enrollment we will notify enrolled students and issue full refunds.

In order to receive a full refund for student-initiated cancellations, the student must cancel at least one week (7 calendar days) prior to the scheduled class date. Students may cancel through the link in their confirmation email or from the calendar entry or by contacting the shop.

If a student cancels within one week of the scheduled class date, their payment is forfeited and not eligible for a refund UNLESS they find another student to attend the class in their place. The original student must notify us that they have passed their class seat onto another person and include the new student's name, email, and phone number.

If a student does not show up on the class date, their payment is forfeited and not eligible for a refund. 

Teacher Cancellations

If the teacher needs to cancel a private lesson for any reason, up to and including the date of the class we will first attempt to reschedule the lesson. If that can not be accomplished, students will be refunded to the credit card used on purchase.

If the teacher needs to cancel a group class for any reason, up to and including the date of the class and does not provide a substitute teacher, students will be refunded to the credit card used on purchase.

Online Courses

Online courses, since they are delivered digitally directly upon purchase, are not refundable.

Craft Space and Take-Home Rentals

Rentals are eligible for refunds if the refund request is at least 2 days before the start date of the rental. 

Rentals will not be refunded when:

  • The renter does not show up for the Craft Space time booked

  • The renter does not pick up the Take-Home equipment and has not made arrangements for a late pick-up

  • Take-Home equipment is returned early.

European Union 14 day cooling off period

While we do not ship currently to the European Union, if and when we do, the following will apply:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.